Welcome to the TubTreasures help center
Here you’ll find answers to the most common questions about our premium mats and other products; from product details and care tips to shipping and returns. If you have any questions, feedback, or concerns that aren’t covered here, please email us at tubtreasuresus@gmail.com.
For order-specific issues such as delivery times, returns, or refunds, please contact Amazon directly through your order page
Product Information
What materials are TubTreasures bath mats made of?
Our bath mats are made from 100% premium diatomaceous earth. This is a natural, fast-drying material known for its superior water absorbency and durability. We also use a rubber underlay as anti-slip mat
How do TubTreasures bath mats prevent slipping?
Each mat features a rubber anti-slip underlay. We run internal and third-party slip tests to ensure the mat stays secure on most bathroom floors.
Are TubTreasures bath mats eco-friendly?
While our packaging currently carries no formal sustainability claims, we source high-quality materials with long product lifespans and plan to obtain sustainability certifications in the future. However, obtaining these certifications can be a lenghty and costly process.
Care & Maintenance
How do I clean my TubTreasures bath mat?
Simply wipe the surface with a damp cloth or rinse the mat with water and let it dry in the sun. For deeper cleaning, lightly sand with the included sandpaper to refresh the absorbent surface.
Using the included sandpaper may scratch and damage the paint. This does not affect the mat’s water absorption.
How long does it take for the mat to dry after use?
The diatomaceous earth composition allows the mat to dry within seconds, keeping your bathroom floor clean and hygienic. This drying time can vary in different circumstances.
Can I use the mat on any type of bathroom flooring?
Yes, but performance may vary on certain smooth or uneven surfaces.
While our bath mats feature an anti-slip design and undergo third-party slip testing, no mat can completely eliminate the risk of slipping or falling. We strongly recommend testing the mat’s grip on your bathroom floor before regular use, especially for older users, kids or individuals with reduced mobility.
About TubTreasures
What makes TubTreasures different from other bath mat brands?
We focus on premium quality, rigorous quality control, and timeless design. Every mat is built to last and elevate your bathroom experience.
Do you plan to launch other bathroom products?
Yes. TubTreasures will expand into additional premium bathroom accessories, such as towels, soap dispensers, and shower curtains under the same high standards. Stay tuned for product updates!
How can I contact TubTreasures?
For general inquiries, You can email us at: tubtreasuresus@gmail.com. For order issues, please contact Amazon directly through your order page.
Safety & Quality Assurance
Are TubTreasures bath mats tested for safety?
Yes. We work with leading manufacturers and third-party inspectors to verify slip resistance, product safety, and packaging compliance.
Do the mats meet international standards?
What if I receive a damaged product?
Please contact Amazon customer service directly. Amazon handles returns and replacements under their policy, ensuring a smooth process.
Returns & Warranty
What is your return policy?
Returns and refunds are handled through Amazon’s system according to their return policies.
Do TubTreasures products come with a warranty?
Yes, all products are backed by Amazon’s A-to-Z Guarantee. If you encounter any problems with our products, reach out via Amazon for support.
If you bought this product in the US, you can find warranty information here.
Our bath mats are automatically covered by the Australian Consumer Law (ACL). This means you’re entitled to a replacement or refund for a major fault, and to have the mat repaired or replaced if it doesn’t meet acceptable quality standards (unless the issue is caused by misuse or not following the care instructions). If you believe your product is faulty, please contact us at tubtreasuresus@gmail.com with proof of purchase. You can also contant Amazon Support directly for assistance.
Shipping & Delivery
Where can I purchase TubTreasures bath mats?
Our products are currently only available on Amazon Australia. Click here to go directly to our listing. In the future, we plan to offer the bath mat in more regions through both Amazon and our own website. We’ll let you know if there are any developments.
How is the bath mat packaged for shipping?
Each mat is shipped in a custom-fit box designed to protect the product during international transport and comply with Amazon’s packaging requirements. The mat is currently still wrapped in a protective plastic layer to ensure it survives transport. Our bath mats are fragile, which is why this plastic is unfortunately necessary. In the future, we want to explore alternative packaging and materials to reduce our impact on the environment.
How long will delivery take?
Delivery times depend on Amazon’s fulfilment network in your region. Most customers receive their orders within a few business days. However, this can take more time in some circumstances.