Welcome to the TubTreasures help center
Here you’ll find answers to the most common questions about our premium mats and other products; from product details and care tips to shipping and returns. If you have any questions, feedback, or concerns that aren’t covered here, please email us at support@tubtreasures.co or start a WhatsApp Chat.
For order-specific issues such as delivery times, returns, or refunds, please contact Amazon directly through your order page
Product Information
What materials are TubTreasures bath mats made of?
Our bath mats are made from 100% premium diatomaceous earth. This is a natural, fast-drying material known for its superior water absorbency and durability. We also use a rubber underlay as anti-slip mat
How do TubTreasures bath mats prevent slipping?
Each mat features a rubber anti-slip underlay. We run internal and third-party slip tests to ensure the mat stays secure on most bathroom floors.
Are TubTreasures bath mats eco-friendly?
While our packaging currently carries no formal sustainability claims, we source high-quality materials with long product lifespans and plan to obtain sustainability certifications in the future. However, obtaining these certifications is a lenghty and costly process.
Care & Maintenance
How do I clean my TubTreasures bath mat?
Simply wipe the surface with a damp cloth or rinse the mat with water and let it dry in the sun. For deeper cleaning, lightly sand with the included sandpaper to refresh the absorbent surface.
Using the included sandpaper may scratch and damage the paint. This does not affect the mat’s water absorption.
How long does it take for the mat to dry after use?
The diatomaceous earth composition allows the mat to dry within seconds, keeping your bathroom floor clean and hygienic. This drying time can vary in different circumstances.
Can I use the mat on any type of bathroom flooring?
Yes, but performance may vary on certain smooth or uneven surfaces.
While our bath mats feature an anti-slip design and undergo third-party slip testing, no mat can completely eliminate the risk of slipping or falling. We strongly recommend testing the mat’s grip on your bathroom floor before regular use, especially for older users, kids or individuals with reduced mobility.
About TubTreasures
What makes TubTreasures different from other bath mat brands?
We focus on premium quality, rigorous quality control, and timeless design. Every mat is built to last and elevate your bathroom experience.
Do you plan to launch other bathroom products?
Yes. TubTreasures will expand into additional premium bathroom accessories, such as towels, soap dispensers, and shower curtains under the same high standards. Stay tuned for product updates!
How can I contact TubTreasures?
For general inquiries, You can email us at: support@tubtreasures.co
You can also chat with us on WhatsApp!
How is my privacy protected at TubTreasures?
TubTreasures takes its customers’ privacy very seriously. That is why we are committed to complying with the GDPR, the European privacy regulations. You can find more information about our policies here. Our DPF registration can be found here, search for our company: Unity E-Commerce LLC. Would you like to change your tracking/cookie settings? Click the button below.
Safety & Quality Assurance
Are TubTreasures bath mats tested for safety?
Yes. We work with leading manufacturers and third-party inspectors to verify slip resistance, product safety, and packaging compliance.
Do the mats meet international standards?
What if I receive a damaged product?
Please contact us ASAP at support@tubtreasures.co or chat with us on Whatsapp.
Returns & Warranty
What is your return policy?
A 30-day warranty period applies after confirmed delivery. If you are not satisfied, please email us at support@tubtreasures.co. We will provide you with return instructions. Returns are always free of charge.
Do TubTreasures products come with a warranty?
Yes! Learn more about our Warranty & Care Promise and applicable local consumer rights here.
Shipping & Delivery
When is my order being processed?
We partner with Trident Logistics for the storage and shipping of our products. Orders placed before 2 PM EAST are processed the same day. Orders placed after 2 PM are processed the next business day. Orders leave our warehouse typically within 1-3 working days.
How is the bath mat packaged for shipping?
Each mat is shipped in a custom-fit box designed to protect the product during international transport and comply with packaging requirements. The mat is currently still wrapped in a protective plastic layer to ensure it survives transport. Our bath mats are fragile, which is why this plastic is unfortunately necessary. In the future, we want to explore alternative packaging and materials to reduce our impact on the environment.
How long will delivery take?
Our warehouse is located in Sydney: 4A Burilda Close, Wetherill Park, NSW, 2164.
Orders in this region are usually delivered within 1–3 business days. Outside this region, delivery times may vary, but most orders are received within 10 business days. Unfortunately, delivery times may be longer during peak periods. If you have any questions, please contact us at support@tubtreasures.co
Is shipping free?
All orders ship for free. You can also pick up your order for free at our warehouse in Sydney: 4A Burilda Close, Wetherill Park, NSW, 2164.
How is my payment information processed?
We work with partners such as Stripe and PayPal to securely process your payment information. We use your payment information solely to process your order; we do not sell this information to third parties. You can find more information about our policies here.