Warranty Information For U.S. Customers
Welcome to the TubTreasures U.S. Warranty Page
We stand behind the quality of every TubTreasures product. This page explains your U.S. warranty coverage and how to request support if needed. Our team is here to help ensure that your experience remains comfortable, reliable, and worry-free. If you have any questions, don’t hesitate to email us at support@tubtreasures.co.
Thank you for choosing TubTreasures.
TubTreasures Care Promise
In addition to any rights available under applicable law, TubTreasures offers a voluntary 12-Month Care Promise for eligible manufacturing defects under normal household use.
If your product experiences a verified manufacturing defect or unusual deterioration during the Care Promise period, we will work with you to find a fair solution. Depending on the situation, this may include care guidance, replacement components, a replacement product, or another appropriate remedy.
The Care Promise is subject to eligibility requirements, exclusions, and review procedures. You can learn more here.
Limited Express Warranty
TubTreasures provides only the voluntary Care Promise described above and does not provide any additional express warranties beyond those expressly stated on this website.
Implied Warranties
Under U.S. law, certain implied warranties may apply to your purchase depending on your state of residence.
These may include:
Implied Warranty of Merchantability
The product is expected to be free from significant defects and suitable for ordinary use as a bath mat.
Implied Warranty of Fitness for a Particular Purpose
If applicable under law, additional protections may apply where a buyer reasonably relied on TubTreasures to select a product for a specific disclosed purpose.
To the extent permitted by applicable law, the duration of any implied warranties is limited to the maximum period permitted under applicable state law.
Some states do not permit limitations on implied warranty duration, meaning these limitations may not apply to you.
What Is Not Covered
Unless otherwise required by law, the Care Promise and any applicable warranties do not cover issues resulting from:
• normal wear, cosmetic ageing, or expected material changes over time;
• accidental damage;
• dropping, impact, or rough handling;
• misuse or use outside intended household conditions;
• improper cleaning, storage, or failure to follow care instructions;
• modifications, alterations, or repairs performed by third parties;
• commercial, industrial, rental, or hospitality use.
Limitation of Liability
To the maximum extent permitted by applicable law, Unity E-Commerce LLC (trading as TubTreasures) will not be responsible for indirect, incidental, special, or consequential damages arising from the use of the product.
This limitation does not apply where prohibited under applicable law.
Returns, Refunds & Support
If you experience an issue with your order, please first review Amazon’s applicable return and refund policies.
For product questions or Care Promise requests, please contact us at support@tubtreasures.co.
Please include proof of purchase and photographs of the issue where possible.
Amazon A-to-Z Guarantee
Eligible Amazon purchases may also be protected by Amazon’s A-to-Z Guarantee. This may provide additional support if your product does not arrive, differs materially from its description, or if issues arise during the return process.
Your State Law Rights
Consumer rights differ between U.S. states.
Some states do not allow certain limitations on warranties or damages. As a result, parts of this policy may not apply to you.
This policy gives you specific legal rights, and you may also have additional rights under applicable state law.
